STORE POLICIES
RETURNS/EXCHANGES:
For any returns/exchanges, please start by contacting us at claire@jeanandhadley.com. Unauthorized returns will NOT be accepted.
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Returns will be accepted within 3 calendar days of the date you receive your order (per carrier’s delivery information) on full-priced items only. Your return must be postmarked by the 3rd calendar day after your receipt. Returns will not be accepted on any sale items or items purchased with a discount code. Knit wear, white color items, underwear, tights, socks, hat, and hair accessories are not eligible for return.
To be eligible for a return/exchange, the item must be unwashed, unworn, and in the same condition in which they were received. Original packaging and all tags are also required. Each piece will be inspected and we will determine if a return is approved. Please allow 3 business days for us to process your return.
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Shipping costs and fees (incl. PayPal and credit card fees) are the responsibility of the purchaser and will not be refunded, unless the item is defective or damaged. Return shipping costs and any damage sustained during the return shipping process are the responsibility of the purchaser.
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International orders are not eligible for return or exchanges.
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After we receive and inspect your item, we will contact you by e-mail to notify you that we have received the item(s). If the return is approved, we will process your refund and you will receive a credit to your original method of payment. Processing time is dependent on your method of payment.